Updated: November 5, 2021
1. WE CARE ABOUT YOUR PRIVACY
We at Doctors Pick (“Doctors Pick, “we” “us”) care about your privacy. We have therefore implemented technical and organizational measures to protect the personal data that you provide to us when using our Website.
2. WHICH CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?
2.1 Process orders made via our Website
In connection with an order, we collect information regarding your name (first name and last name), e-mail address, telephone number if provided and address. We process the collected information for the purpose of administering your order, including to communicate with you regarding the order and to fulfil our contractual obligations in relation to you.
Furthermore, when paying via the Website you need to provide further information, such as debit or credit card information. We use third party payment providers in order to process payments via the Website. The payment providers are data controllers for their own processing of your personal data in order to process payments. All data is encrypted and they use the highest possible security PCI standards.
The provision of the categories of personal data outlined above is required in order for us to administrate your order. If you do not provide the required information, we will not be able to process your order.
We keep information regarding your order and transaction, including any support e-mail relating to the order should any issues arise with the delivered products and for accounting purposes.
2.2 Use of the Website and Newsletters
Based on your consent, we may also process personal data, e.g. your name and e-mail address, that you voluntarily provide to us when using the Website in connection with reviewing a product or signing up for our newsletter. Any posted review will be kept until further notice and we will keep sending our newsletter to you until you de-register from future communications from us.
Additionally, we collect visitor statistics, including content and pages visited, referring website and searches made on our Website. We use the data to personalise the online user and shopping experience, and to develop, test and to continuously improve our Website. We do not collect complete IP addresses. Thus, the collected data cannot be connected to or used to identify you.
2.3 Direct Marketing and Surveys
When you consent to receive our newsletters, we may periodically use your email address to send you special offers and inform you of sales on our products.
You have the right to opt out at any time from receiving our newsletters or any special offers via email as well as any other non-order related communications.
3. WHO HAS ACCESS TO YOUR PERSONAL DATA?
3.1 Third Party Payment Providers
We use third party payments providers to handle payments via our Website. In order to administrate the order and for the performance of the agreement between you and us, we will disclose information regarding your name, address, order information, and debit or credit card information and devise used for purchase to the third party payment provider. As stated above, the payment providers are data controllers for their own processing of your personal data in order to process payments.
3.2 Delivery and Storage Partners and other Third Party Service Providers
In order to handle orders, we use third party delivery service and storage partners. As such, for the purposes of administering the order and to fulfil our contractual obligations in relation to you we will share your personal data, including your name, address and telephone number in addition to order information with our delivery and storage partners.
The third party service providers that we engage are contractually obligated to only process your personal data in accordance with our strict instructions and may not use your data for their own purposes. Additionally, they are obligated to implement technical and organizational security measures to protect and safeguard your personal data.
3.3 Complying with Regulatory Requests
Finally, we may process and disclose the personal data to comply with applicable law and regulations and lawful regulatory requests or relevant orders from competent courts and public authorities and to establish, exercise and defend legal claims. Additionally, we may disclose your personal data to third parties in case of a merger or a transfer of assets in order to fulfil our legitimate interest of carrying out such merger or transfer of assets.
4. WHAT ARE YOUR RIGHTS?
You have the right to request access to the personal data that we store about you. You also have the right to request that incorrect or incomplete personal data is corrected. Furthermore, you have the right, to the extent our processing is based on your consent, to at any time revoke your consent to our processing of your personal data.
Should you have any issues regarding our processing of your personal data, please do not hesitate to contact us.
As of 25 May 2018, you also have, to the extent applicable data protection laws provide, a right to erasure of personal data, restriction of processing, to object to certain processing and a right to data portability.
The right to data portability covers such personal data that you have provided to us and which we process either based on your consent or in order to fulfil our contractual obligations in relation to you. This typically includes your name, e-mail address, telephone number, address, order information, order history. It may also include any products reviews that you have made on the Website.
5. HOW WILL WE NOTIFY YOU OF CHANGES TO THIS NOTICE?
If you have any questions or concerns about our processing of personal data, please contact us using the following contact details.